Terms & Conditions.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are a flat rate of $9.95 nationwide (Australia) for most items except bulky items as indicated by weight. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

• 3.1 Order Dispatch
Our store operates Monday – Friday during standard business hours, except during NSW state holidays and national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Please note, during periods of state lockdown there may be delays.

• 3.2 Pre-order Items
If your order includes a pre-ordered item, all items in your order will be sent together once the pre-ordered item is in stock. For items that are available for pre-order on our website, this will be indicated in the title of the item with “Pre- order”.
Pre-order products are items that are available for purchase prior to the stock reaching our warehouse. By pre-ordering an item it guarantees that you have secured that product. Once the pre-ordered item reaches our warehouse, you will receive an email notification. The email will notify you that your item has been dispatched from our warehouse, or ready for click & collect (depending on the delivery option selected at check out).

• 3.3 Change of Delivery Address
It is the customer’s responsibility to provide the correct delivery address.

Please ensure that you have entered these details correctly before finalising an order.
Should there be a requirement for the delivery address to be updated for an order that has already been placed and confirmed, send an email to info@bachaco.com.au within 1 hour of placing the order, and quote your order number. You should also receive an email response confirmation stating the change has been made within the next business day.
In the instance where an incorrect delivery address provided by the customer was not addressed within the timeframe specified above, the parcel may be lost in transit or be returned to the warehouse in which a re-delivery fee will be incurred by the customer.

• 3.4 Amendments to an Order
No changes can be made to an order once it has been placed. If you require any amendments, send an email to info@bachaco.com.au within TERMS & CONDITIONS 1 hour of placing the order, and quote your order number. Your order will be cancelled and a new order will need to be placed with the correct details.

• 3.5 P.O. Box Shipping

Bacha & Co will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

• 3.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

• 3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Duties & Taxes

6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

• When collecting your order, please bring your confirmation email which contains your order number and photo identification. If you have authorised  another person to collect your order, you will need to send an email to info@bachaco.com.au to inform us beforehand. The authorised person will be required to provide us with photo identification when collecting your parcel.